Privacy Policy

Last Updated 02/07/26

1. Introduction

Chai There is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it and your rights regarding your personal data.

By using our website or purchasing from Chai There, you agree to this Privacy Policy.

2. Who We Are

Chai There is operated by James trading as Chai There.

Registered Address: Flat 4, Beacons Court, Post Office Lane, Beaconsfield, Buckinghamshire, HP9 1AX
Email: info@chaithere.co.uk

VAT Registration Number: 504 4978 79

For the purposes of UK data protection legislation, Chai There is the Data Controller.

3. Information We Collect

We may collect the following information:

Personal Information
Name
Billing address
Delivery address
Email address
Telephone number
Order Information
Products purchased
Order history
Payment status
Delivery information
Technical Information

When you visit our website we may collect:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies
Marketing Information

Where you choose to subscribe, we may collect:

Email address
Marketing preferences

4. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Process payments
Prevent fraud
Improve our website
Respond to enquiries
Send marketing emails where you have given consent
Meet our legal obligations

5. Marketing

We will only send marketing emails where:

You have subscribed to our mailing list; or
You have given us permission.
You may unsubscribe at any time using the link contained within our emails or by contacting us.

6. Payment Information

We do not store your payment card details.

Payments are processed securely by our authorised payment providers.

7. Sharing Your Information

We only share personal information where necessary.

This may include:

Delivery companies
Payment processors
Website hosting providers
Email marketing providers
Accountants and professional advisers
Government authorities where legally required

We never sell your personal information.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

Loss
Misuse
Unauthorised access
Disclosure
Alteration

Although we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary.

Order records may be retained to comply with tax and accounting requirements.

Marketing information will be retained until you unsubscribe or request deletion.

10. Your Rights

Under UK data protection legislation you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent for marketing
Request transfer of your data where applicable
To exercise any of these rights, please contact us.

11. Cookies

Our website uses cookies to:

Operate the website
Improve performance
Analyse visitor behaviour
Remember your preferences
You may control cookies through your browser settings.
Please see our Cookie Policy for further information.

12. Third-Party Services

Our website may use third-party services including:

Wix
Payment providers
Delivery providers
Google Analytics
Meta (Facebook & Instagram)
Email marketing platforms (such as Mailchimp or Klaviyo)

These organisations process personal information in accordance with their own privacy policies.

13. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this website.

15. Contact Us

If you have any questions regarding this Privacy Policy or how we use your personal information, please contact:

Email: info@chaithere.co.uk

Chai There, Flat 4, Beacons Court, Post Office Lane, Beaconsfield, Buckinghamshire, HP9 1AX

16. Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Website:
https://www.ico.org.uk