Shipping Policy

Last Updated: 29/06/26

1. Delivery Areas

Chai There currently delivers throughout the United Kingdom.

If you are located outside the UK and wish to place an order, please contact us before ordering to discuss availability and shipping costs.

 

2. Processing Your Order

Orders are normally processed within 1–3 working days.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, including Christmas and promotional events, processing times may be slightly longer.

 

3. Delivery Times

Estimated delivery times after dispatch are:

Standard UK Delivery: 2–4 working days

Express Delivery (where available): 1–2 working days

Delivery times are estimates only and cannot be guaranteed.

 

4. Delivery Charges

Delivery charges are displayed during checkout before payment is made.

Current delivery charges are:

Standard UK Delivery: £[Insert]

Free UK Delivery: Orders over £30

Wholesale delivery charges are agreed separately.

 

5. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

 

6. Incorrect Delivery Details

Please ensure your delivery address is accurate before completing your order.

Chai There cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

 

7. Failed Deliveries

If delivery cannot be completed because no one is available to receive the parcel or the courier cannot access the property, the courier may:

Leave the parcel in a safe place;

Deliver to a nominated neighbour;

Attempt re-delivery; or

Take the parcel to a local collection point.

Please follow any instructions provided by the courier.

 

8. Damaged or Missing Orders

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Where possible, include:

Your order number

Photographs of the parcel

Photographs of any damaged products

If your order has not arrived within 10 working days of dispatch, please contact us so we can investigate with the courier.

 

9. Wholesale Deliveries

Wholesale orders are delivered using courier or pallet services depending on order size.

Delivery charges, lead times and minimum order quantities are agreed separately with each wholesale customer.

 

10. Delays Beyond Our Control

Occasionally deliveries may be delayed due to circumstances beyond our control, including:

Severe weather

Industrial action

Transport disruption

Customs delays (for international orders)

Courier service interruptions

We will do our best to keep customers informed where significant delays occur.

 

11. Contact Us

If you have any questions regarding your delivery, please contact us.

Email: info@chaithere.co.uk

Chai There

Flat 4, Beacons Court, Post Office Lane, Beaconsfield, Buckinghamshire, HP9 1AX